Cancellation & Refund Policy
Last updated: 22 October 2026
This is a live digital event and access is delivered immediately after payment, so please read this before you pay.
Changing your time
You can change your time using the link in your booking confirmation email, or by writing to us before your call. There is no charge for changing your time.
When you are refunded
You are refunded in full if:
- you are charged more than once for the same booking;
- your payment goes through but no booking is made; or
- we cancel the call and cannot offer a time that suits you.
When you are not refunded
If you book a time and do not attend, and you have not changed your time beforehand, the fee is not refunded. The fee is small and the slot was held for you.
How to ask for a refund
Write to us at the e-mail address or phone number at the bottom of this page, with the payment ID from your Razorpay receipt and the name and phone number you booked with. We review each request and reply within 3 working days.
How refunds are paid
Where a refund is approved, it goes back to the original payment method within 5 to 7 working days, depending on your bank.